Delivery

Shipping Policy

This Shipping Policy aims to inform customers about the shipping and delivery terms for products sold on the Idea Tatyart website.

1. Shipping Areas

Idea Tatyart ships its products to:

  • Mainland France

  • The European Union

  • International destinations (depending on available carriers and logistical constraints)

The exact shipping areas may vary depending on the carrier selected at checkout.

2. Shipping Carriers

Idea Tatyart works with several carriers in order to offer customers flexible and reliable delivery options:

  • La Poste (Colissimo)

  • Chronopost

  • DHL

  • UPS (depending on availability)

  • GLS (depending on availability)

The choice of carrier is offered during the checkout process, depending on the destination and the weight of the parcel.

3. Order Processing and Shipping Times

Orders are prepared and shipped after payment has been confirmed.

  • Processing time: generally between 1 and 5 business days (excluding weekends and public holidays), unless otherwise stated on the product page.

  • Delivery times: vary according to the selected carrier and destination. Delivery times provided by carriers are indicative only and do not constitute a guarantee.

Idea Tatyart cannot be held responsible for delays caused by carriers or by exceptional circumstances (weather conditions, strikes, customs inspections, etc.).

4. Shipping Costs

Shipping costs are automatically calculated during checkout based on:

  • The selected carrier

  • The weight and/or volume of the parcel

  • The delivery address

Shipping costs are clearly displayed before the final validation of the order.

5. Order Tracking

Once the order has been shipped, the customer will receive a shipping confirmation email. When available, this email will include a tracking number allowing the customer to follow the delivery online.

6. Delivery and Receipt of Goods

Products are delivered to the address provided by the customer at the time of ordering. It is the customer’s responsibility to ensure that the delivery information is accurate and complete.

If the customer is absent at the time of delivery, a delivery notice may be left by the carrier, or the parcel may be delivered to a pickup point, depending on the carrier’s terms and conditions.

Upon receipt, the customer must check the condition of the parcel and report any issues immediately (damaged or opened parcel, missing or damaged items).

7. Delivery Issues

In the event of:

  • Lost parcels

  • Significant delivery delays

  • Damaged parcels

The customer is invited to contact Idea Tatyart as soon as possible so that a claim can be filed with the relevant carrier.

8. Customs Duties and Taxes (International Shipments)

For shipments outside the European Union, customs duties, taxes, or other local charges may be required by the destination country’s authorities. These fees are the sole responsibility of the customer and cannot be charged to Idea Tatyart.

9. Contact

For any questions regarding shipping or delivery, customers may contact Idea Tatyart using the contact details provided on the website.

Idea Tatyart reserves the right to modify this Shipping Policy at any time. The applicable version is the one in effect on the date the order is placed.